FAQ — Frequently Asked Questions

Add any two items to your cart and the offer is applied automatically at checkout — the lower-priced item is free. It's a limited-time launch offer, valid while it appears on our announcement bar. No code needed.

We start preparing orders quickly, so contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Each product page lists sizes matched to your dog's weight (for example: S up to 2 kg, M up to 8 kg, L up to 15 kg). Between sizes? Size up — dogs love room to stretch, and the bolstered walls still keep them feeling held.

Shipping is free on every U.S. order — no minimum, no code needed.

As soon as your order ships, you'll receive a confirmation email with a tracking link. If the tracking hasn't updated within a few days, reach out and we'll check on it for you.

Give it a fair trial — most dogs claim their Pawzie within a few nights. If it's still not the one, see our Refund Policy for how returns and refunds work, or contact us and we'll make it right.

Most Pawzie beds have a removable, machine-washable cover — unzip, wash cold on a gentle cycle, and air dry. Avoid bleach and high heat, which can affect the plush texture. Check the "Details & care" section on each product page for specifics.

Yes. Pawzie products are crafted from premium, pet-safe materials — including indulgently soft vegan fur — designed for everyday chewing-adjacent, nap-heavy real life. Made with Pawzie® craft, made to be lived in.

Absolutely. Checkout is processed securely by Shopify with industry-standard encryption. We accept major credit cards and popular express payment options shown at checkout.