Shipping policy
At Pawzie, every order is prepared and shipped with care. Please review our shipping practices below.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed, and a shipping confirmation with a tracking number once it is on its way.
Delivery Times
- United States: 7–15 business days after processing.
- International: 10–20 business days after processing.
Delivery times are estimates and begin once your order has shipped. During peak seasons or carrier delays, delivery may take slightly longer.
Shipping Rates
- United States: Free standard shipping on all orders.
- International: Calculated at checkout — International Standard $14.95; oversized items $39.95.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 2–5 days for tracking information to update.
Customs, Duties and Taxes
International orders may be subject to customs fees, import duties, or taxes determined by your local customs authority. These charges are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at service.pawzie@gmail.com within 7 days of the delivery date and we will make it right.
Incorrect Address
Please double-check your shipping address at checkout. We are unable to take responsibility for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we will do our best to update it before the order ships.